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Terms & Conditions

Effective Date: April 21, 2028

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By booking a service with MasHay Clean, LLC, you agree to the following terms and conditions. These terms apply to all residential cleaning, commercial cleaning, styling, and interior design services.

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Payment Terms

  • Payment Due Date: All service fees are due in full at the time of service.

  • Exceptions: Any deviation from the "due at time of service" rule must be explicitly outlined and signed in a separate written agreement or service contract.

  • Late Fees: Payments not received by the end of the service day may be subject to a late fee of [Insert Amount/Percentage] for every 24 hours the balance remains unpaid.

  • Accepted Methods: We accept [Insert Payment Methods, e.g., Cash, Credit Card, Electronic Transfer].

 

Service Scope

  • Cleaning (Residential & Commercial): Services include the tasks outlined in our "What's Included" guide. Specific "Deep Clean" or "Add-on" tasks must be requested and approved at least 24 hours prior to the appointment.

  • Styling & Design: Design services are billed per project or per hour as agreed upon during the initial consultation. This includes mood boards, spatial planning, and furniture curation. Procurement of furniture or decor items requires 100% upfront payment of the item cost.

 

Access and Safety

  • Entry: Clients must provide a key, entry code, or be present to let the team in at the scheduled time. If we cannot access the property within 15 minutes of the arrival window, a lock-out fee may apply.

  • Utilities: The client agrees to provide running water, electricity, and climate control (heating/AC) during the service.

  • Hazardous Materials: Our team is not authorized to clean biohazards (e.g., mold, bodily fluids, animal waste) or handle hazardous chemicals unless specialized services were pre-arranged.

 

Cancellations and Rescheduling

  • Notice Period: We require at least 24 hours’ notice for any cancellations or rescheduling requests.

  • Cancellation Fee: Cancellations made with less than 24 hours' notice may incur a fee of [Insert Amount, e.g., 50% of the service cost].

 

Client Obligations

  • De-cluttering: For cleaning services, please ensure surfaces are clear of personal items, paperwork, and valuables so our team can focus on cleaning.

  • Pets: For the safety of your pets and our staff, please ensure pets are secured in a crate or a separate room during the service.

  • Fragile Items: Please notify us of any extremely fragile, expensive, or heirloom items. MasHay Clean, LLC is not liable for items that are not disclosed or are inherently unstable.

 

Satisfaction Guarantee

Your satisfaction is our priority. If you are not satisfied with a service, please contact us within 24 hours. We will return to re-clean or address the specific area of concern at no additional cost. We do not offer refunds once a service has been completed.

 

Limitation of Liability

MasHay Clean, LLC is fully insured and bonded. However, our liability is limited to the total cost of the service provided. We are not responsible for damage caused by improper installation of fixtures by third parties or pre-existing wear and tear.

 

Acceptance of Terms

Use of our services constitutes acceptance of these Terms and Conditions. MasHay Clean, LLC reserves the right to amend these terms at any time by providing written notice to the client.

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