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Refund & Satisfaction Policy

Effective Date: April 21, 2026

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At MasHay Clean, LLC, we take immense pride in the quality of our work. Because our services involve labor and customized design, we do not offer full monetary refunds. Instead, we offer a Service Guarantee to ensure you are thrilled with the results.

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Cleaning Services (Residential & Commercial)

Our cleaning services are non-refundable once the appointment is completed. However, we stand behind our "24-Hour Clean Guarantee."

  • The 24-Hour Window: If you are unsatisfied with any area we cleaned, please notify us within 24 hours of the service completion.

  • The Remedy: We will send a team member back to your location within 48 hours to re-clean the specific areas of concern at no additional cost to you.

  • Exceptions: This guarantee does not apply if the dissatisfaction is due to pre-existing damage, permanent staining, or if the team was prevented from accessing certain areas during the original visit.

 

Styling & Interior Design Services

Design and styling fees represent professional time and creative expertise and are non-refundable.

  • Design Concept Revisions: If a design plan or mood board does not meet your expectations, we offer [Insert Number, e.g., one or two] complimentary rounds of revisions to align the vision with your goals.

  • Furniture & Decor Procurement:

    • If MasHay Clean, LLC purchases items on your behalf, these items are subject to the return policies of the specific vendor or manufacturer.

    • Any shipping or restocking fees incurred for returned furniture will be the responsibility of the client.

    • Custom-ordered furniture or bespoke items are typically non-refundable and non-returnable.

 

Deposits & Pre-Payments

  • Booking Deposits: Any deposits required to secure a date for large-scale commercial cleanings or design consultations are non-refundable but may be applied to a future date if rescheduled at least 48 hours in advance.

  • Service Cancellation: If you cancel a service within the timeframe allowed by our Terms & Conditions (usually 24–48 hours), any pre-paid amounts will be credited to your account for future use.

 

Direct Damages

In the rare event that an item is damaged during a service:

  • We will prioritize repair or professional restoration of the item.

  • If the item cannot be repaired, we will work through our insurance provider to provide a fair market value replacement, provided the damage was reported within 24 hours of the service.

 

How to Request a Correction

To report an issue or request a re-clean, please contact us immediately:

  • Phone: (321) 948-2653

  • Email: MasHayClean@gmailcom

  • Please include: Your name, the date of service, and photos of the area you would like us to address.

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